Career Opportunities

A rapidly growing technology company is seeking a Financial Analyst to report directly to the CFO. This is an excellent opportunity for growth and highly visible role within an exciting industry!

Main Duties:

• Assist in financial modeling, including sales, gross margin and expense projections for long range and annual operating plans
• Lead the annual budget and financial forecasting processes and identify areas to improve the effectiveness of financial planning activities
• Prepare monthly package of corporate financial results
• Prepare weekly and monthly sales analysis reports for the global sales team
• Lead the selection and implementation of a new ERP system
• Prepare ad hoc financial analyses and provide analytical support as required

The successful applicant will possess the following requirements (items are required unless noted otherwise):

• 5-7 years of corporate financial analysis experience (Experience in a manufacturing technology business highly desirable)
• BS degree in Accounting or Finance, MBA helpful
• Advanced Excel skills
• Advanced knowledge of Microsoft Access
• Experience implementing ERP system
• Team player
• Ability to coordinate cross-functional efforts and communications on a daily basis

Job Description: We are seeking a Customer Service Representative responsible for providing exceptional customer service and technical support for Revolabs customers by trouble shooting hardware and software issues, helping customer with RMA’s and service related inquiries, evaluating customer concerns and resolving problems to 100% customer satisfaction.

Job Title Customer Service Representative - UK

Department  Technical Services

Job Purpose Provide phone and email support to the customer base for the Americas region.  Call logging, minor technical trouble shooting, escalation, RMA processing & tracking.

Location Anywhere in the UK

Job Roles and Responsibilities:

• Handle technical support tier 1, calls and emails, on complex system level issues with pre & post sales customers
• Field application/install/debug support
• Test and evaluate system performance of Revolabs equipment with 3rd part products & systems
• Log incidents and track trends on customer service related issues

• Service and repair RMA items
• Package and process RMA shipments
• Other duties as assigned

Skills & Experience:

• Experience with customer service for a company with technical products
• Savvy with customers in person, on phones, via email
• Customer service data entry into business system
• Excellent written and oral communications skills
• Proficient with computers and common business applications

Education and Qualifications:

• Min 2 years working in customer service call centers
• Experience in a rapidly growing company a plus
• Experience designing, installing, troubleshooting AV systems a plus
• A team player with a desire to pickup the ball and run with it.
• Bachelor’s Degree
• Experience as an AV Engineer is a plus

Additional Requirements

• Work hours are from 10am-6pm M-F. Limited weekend and/or night work may be required.

Revolabs is a dynamic, fast growing, wireless enterprise collaboration company which is enjoying great success and is looking for a dynamic and motivated leader for the APAC sales team.   We have a strong sales team and need to fill the leadership position to direct and manage them as well as the extended sales team of third party marketing reps and distribution partners. We need to continue strengthening and supporting the channels as well as expand to new underdeveloped areas. We are looking for an aggressive, energetic, motivated leader to take charge of our APAC sales initiatives and grow the revenue and the Revolabs presence in a hot market place.

Responsibilities for this position include:

• Deliver revenue according to company’s APAC’s revenue targets.
• Develop and implement strategies to achieve and exceed sales within the assigned territories
• Inspire, motivate and direct regional sales managers and extended sales team
• Interfaces with key channel customers  to understand the  overall objectives and requirements
• Monitors and implements key metrics for the sales team
• Identify and sign up channel partners to increase the sales coverage
• Work with channel partners to motivate and arm them with appropriate collateral
• Forecasts the demand for product(s) within assigned territory
• Provides reports on the budget and sales activity for a given period of time
• Contacts customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products
• Expedites the resolution of customer problems/complaints
• Prepares and conducts technical/product presentations and demonstrations
• Participates in trade shows by representing the organization and sharing information on products
• Provides feedback to marketing and product engineering teams for future product enhancements
• Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, manage)
• Lead regular sales team meetings and semi-annual sales training events.

Requirements:

• Minimum 10 years experience in sales and channel development and management in a high tech business
• Experience with numerous APAC marketing including China, Japan, Singapore and Hong Kong
• Knowledge of the Audio Visual industry and specifically of the distribution and sales process is highly desired
• Small company experience, entrepreneurial attitude
• Strong track record of sales management and ability to achieve sales targets
• Demonstrated ability to identify, develop and manage at a multinational level
• Excellent interpersonal, leadership and communication skills
• Needs to be a “team” player
• MBA degree preferred
• Must be located in APAC Region, preferably Hong Kong or China
• Travel requirements approximately 50%

RESPONSIBILITIES

• Work with engineering on new product designs with suppliers to identify cost targets, evaluate component risks, and negotiate lowest price.
• Develop inventory targets, safety stock and re-order points.
• Prepare monthly performance metrics for management, identifying issues and recommending corrective action. This will include cost savings, on time delivery for EMS, and other supply chain metrics to be determined.
• Perform cost driver analysis on current products and identify cost savings initiative plans against targets and drive them through the supply chain.
• Evaluate inventory levels and provide recommendations to management for planned orders at Electronic Manufacturing Services (EMS).
• Chair Sales, Inventory & Operations Planning (SIOP) meetings.
• Ability to recommend new alternate sources that meet pricing, specification, and quality requirements.

REQUIREMENTS

• Bachelor's degree in Business, Product Supply Management, or related discipline or an equivalent combination of education and related experience. Minimum of  5-7 years purchasing and  planning experience in a high tech industry, preferably in Telecom. Experience working in an outsource environment preferably in China; purchasing electronic and mechanical components and assemblies.
• Strong negotiation skills.
• Strong personal computer experience including: Word, Excel, Outlook and Power Point . Experience using ERP systems.
• CPM or APICS certification a plus.
• Good written communication and presentation skills.

Plans and prepares production schedules for shipping of wireless products at a 3rd party China fulfillment center:  Reviews orders, shipping needs, plant capacity, and inventory before drawing up schedules. Plans and schedule workflow for each department and operation according to previously established manufacturing sequences and lead times. Confers with fulfillment department manager to determine status of assigned sales orders. Proactive in scheduling components that may potentially delay schedules and alters schedules to meet unforeseen conditions. Prepares production reports. Prepare lists of required materials from work orders. May prepare purchase orders to obtain materials, tools, and equipment. Maintains proper inventory levels of all accessory items including safety stock programs so as to not impact shipments.

Coordinate and expedite the flow of work and materials within or between departments of an establishment (3rd party fulfillment center) according to committed shipment schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department manager  within fulfillment center to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems. Ability to understand and use UPS World Ship, Fed Ex software for providing proper international documentation. Understanding of proper documentation and VAT within the APAC area is also required.

This is an intermediate level position requiring 2-4 years previous related experience in scheduling and production processes.

Additional Responsibilities:

• Assure that sales orders are reviewed with US corporate management and committed to in a timely manner.
• Review invoices for purchased commodities as required by Accounts Payable. Assure that
• documentation is correct. Resolve discrepancy problems with Accounts Payable in a timely manner.
• Analyze/adjust inventory levels to coincide with lead time changes. Coordinate reconfigurations with 3rd party fulfillment house to meet monthly revenue goals.
• Requires effective verbal and written communication skills and ability to deal with managing a
• variety of tasks concurrently.
• Requires being detail oriented and have good organizational and planning skills.
• Ability to communicate problems in a timely manner to manager and ensure quick resolution.
• Ability to work cooperatively in a team environment.

Skills

• Must be bilingual in Mandarin and English
• ERP experience required.
• Strong analytical, problem solving, customer orientation, and communication skills.
• Microsoft Office proficiency (Excel and Access).
• Working knowledge of UPS and Fed EX systems a plus.
• Must  understand Bills of Materials, prefer experience with a configurable product.

Education/Experience

• BS in Business or Industrial Engineering
• Minimum of 5 years in a planning position, preferably supporting a fulfillment or distribution operation
• Prefer some parts experience with electronics, working w/ inventory.
• 5+ years using an ERP system